On the Mainland: Rawlings Floors in Wakefield
You get a warm welcome when you enter the door at Rawlings Floors at 241 Main Street in Wakefield. Mark and Richard Zambarano, who own the business, set a high standard for customer service. It obviously works; it’s why they have so many repeat customers.
The brothers have seen lots of changes in the flooring business particularly in the last decade. The popularity of hard surfaces — tile and hardwood, laminate and luxury vinyl — means more durable surfaces where area rugs are used for changes in response to fashion trend. The popularity of broadloom carpets is on the wane.
For Block Island homes this can be a positive development. Island floors can be required to withstand temperature extremes when houses are closed for months at a time. A lot more of the “outside” tends to find its way inside, adding to the wear and tear on the floor surface. Rawlings has a full line of quality products and the staff has knowledge of what works best for coastal living.
The Zambarano brothers bought the store nearly eight years ago and they have combined experience of more than 40 years in the flooring business. They mark the third chapter of family ownership in the store’s history. Perhaps it is the history of being close to the customer that has nurtured the business ethic of service.
Founded by Peter Rawlings on Allens Avenue in Providence, he moved his business to its current home decades ago following a desire to live and work in a smaller community. Rawlings was followed by Mike Faggela who ran the business for 28 years before selling it to the Zambaranos.
Mark speaks clearly about his business philosophy: “Listen to the customer. Advise the customer to facilitate the best choice for them. Make certain the customer gets good value for what he or she pays and is taken good care of from start to finish.”
Rawlings Floors also boasts years of experience in the team they field to serve the customer:
Mark has been in the business for 25 years, Richard for 16 years, sales staff members John and David for four decades and two decades respectively. The installers are not temps. They are certified installers who have anywhere from 17 to 30 years of experience. And Debra is on staff to advise those who want advice on color or fashion issues.
Rawlings delivers free to the ferry for those who have an installer in place, or, they will send someone to do the installation.
Now is the time to prepare your home for the summer season. If you need new flooring, you would do well to stop by Rawlings Floors to see what they have to offer. Best of all, the people that work there are nice to work with. That’s worth a lot.