Message from BIPCo President Jeffery Wright

Thu, 03/19/2020 - 9:45am
Category: 

The Block Island Power Company Team met on Wednesday, March 18 to discuss the best way to continue serving our community while keeping ourselves safe and healthy. Our focus is on always being available 24/7 to respond to outages and emergencies and we will never waiver from our core mission. The following services have been modified in response to the virus as shown below: 

Office Hours: The office is closed to all in-person transactions. We encourage everyone to pay electronically, by dropping your payment in the white drop box out front or by mail. The office will be staffed Monday-Wednesday-Friday from 10:30 a.m. to 1 p.m. to process payments, receive member inquiries/calls and to respond to other electronic communications. 

Call Center: Our back up call center (CRC) is still fully operational (they have a great pandemic response plan that includes infrastructure to answer calls remotely to protect their employees)and will continue to answer your calls outside of the hours I've posted above. They have our direct lines and will contact us immediately if needed. 

Outage Response: We are on call and will respond to outages and emergencies as we always do.

Routine Service Work and Electrician Requests for Assistance: These types of requests will be dealt with on a case by case basis and are being strongly discouraged to avoid exposing our staff to others. 

Capital Upgrade Plans (Contractors Presence): In an effort to protect all of you from unnecessary visitors and contact to potential carriers of the virus, we have ceased all work done by outside resources. 

Disconnects for Non-Payment: During this time of uncertainty and hardship we will not disconnect anyone for non-payment. That being said, we are now a not-for-profit member owned and governed utility district that operates with slim margins. Please help us pay our bills by paying yours if you are able. If you need assistance we will offer generous payment plans to assist you. 

If you have any questions, concerns or an immediate need please contact us via e-mail or by calling the office Monday/Wednesday/Friday during the hours of 10:30 a.m. to 1 p.m.

Stay safe and healthy everyone, everyone at the power company is doing all we can to provide you with the same great service we strive for every day.